5010/5011/5012/5040/5C20/6900/6901/6902/6910/6911/6920/6921/6930/6931/6932/6933
6936/6937/6938/6939/693A/6940/6941/6942/6943/6944/6945/6946/6A00/6A81/6B20/9500
B201/P22/P26/P27/P28/P29

Description 

A printer error has occurred.

Resolution

1. Turn off the machine and unplug the power cord from the power supply. 
2. Plug the machine back in and turn the power on. 
   NOTE- If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.

5100/P02 - Orange and green light blinking 2 times

Description:

A service error has occurred.

Resolution:

1. Turn off the printer.
2. Disconnect the power cable.
3. Open the printer cover.
4. Check for any orange protective tape or white polystyrene and remove if necessary.
5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
6. Close the cover.
7. Reconnect and turn on.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page

5101

Description 

A printer error has occurred.

Resolution

1. Remove the protective material that is preventing the print head holder from moving, turn the machine off, and turn it back on.

5110 - Orange and green light blinking 11 times

Description:

A service error has occurred.

Resolution:

1. Turn off the printer.
2. Disconnect the power cable.
3. Open the printer cover.
4. Check for any orange protective tape or white polystyrene and remove if necessary.
5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
6. Close the cover.
7. Reconnect and turn on.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

5200/P08 - Orange and green light blinking 8 times

Description:

A service error has occurred.

Resolution:

1. Turn off the printer.
2. Disconnect the power cable.
3. Open the printer cover.
4. Check for any orange protective tape or white polystyrene and remove if necessary.
5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
6. Close the cover.
7. Reconnect and turn on.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

5400/P06 - Orange and green light blinking 6 times

Description:

A service error has occurred.

Resolution:

1. Turn off the printer.
2. Disconnect the power cable.
3. Open the printer cover.
4. Check for any orange protective tape or white polystyrene and remove if necessary.
5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
6. Close the cover.
7. Reconnect and turn on.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

5700/P05 - Orange and green light blinking 5 times

Description:

A service error has occurred.

Resolution:

1. Turn off the printer.
2. Disconnect the power cable.
3. Open the printer cover.
4. Check for any orange protective tape or white polystyrene and remove if necessary.
5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
6. Close the cover.
7. Reconnect and turn on.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

5B00/5B01 - Orange and green light blinking 7 times

Description:

A service error has occurred.

Resolution:

1. Turn off the printer.
2. Disconnect the power cable.
3. Open the printer cover.
4. Check for any orange protective tape or white polystyrene and remove if necessary.
5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
6. Close the cover.
7. Reconnect and turn on.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

5B02/5B03/5B04/5B05/5B10/5B11/5B12/5B13/5B14/5B15/P07

Description 

A printer error has occurred.

Action

5C00 - Orange and green blinking 4 times

Description:

A service error has occurred.

Resolution:

1. Turn off the printer.
2. Disconnect the power cable.
3. Open the printer cover.
4. Check for any orange protective tape or white polystyrene and remove if necessary.
5. Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
6. Close the cover.
7. Reconnect and turn on.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.