ERROR CODE

2001 - Orange light blinking 9 times

Description:

The connected digital camera or digital video camera does not support Camera Direct Printing.

Resolution:

1. Disconnect the device from the printer by removing the cable from the printer and the device.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

2002 - Orange light blinking 19 times

Description:

Non-supported hub.

Resolution:

1. Disconnect the device by removing the USB connector from the printer and the device.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

2100

Description

Paper larger than the size setup in the print settings is loaded into the machine.

Resolution

1. Check the size of the loaded paper, and then press the machine's [OK] button. 
2. The screen to select a processing method is displayed on the LCD. 
3. Reload paper as necessary, use the [ ] buttons to select a processing method, and then press the [OK]button. 
   
   NOTE- When 'Print with fed paper' is selected, the machine does not detect the paper width for the current print job. To disable the machine from detecting the paper width for all subsequent print jobs, set the machine not to detect the paper width by using the operation panel, the printer driver, or Remote UI.

2101

Description

Paper smaller than the size setup in the print settings is loaded into the machine.

Resolution

1. Check the size of the loaded paper, and then press the machine's [OK] button.
2. The screen to select a processing method is displayed on the LCD.
3. Reload paper as necessary, use the [ ] buttons to select a processing method, and then press the [OK]button.

2102

Description 

The machine has detected that the paper has been fed aligned to one side.

Resolution

1. Load the paper into the centre of the front tray and then slide the paper guides to align with the both edges of the paper stack.
2. Press the machine's [OK] button to dismiss the error.

2103

Description

The machine cannot detect the paper size.

Resolution

1. Press the machine's [Stop] button to dismiss the error and then try to print again.
2. If this error still occurs even after printing again, set the machine not to detect the paper width by using the operation panel, the printer driver, or Remote UI. 
   Note- Depending on the type of paper, the machine may not detect the paper width. Additionally, if the paper output cover is opened while printing is in progress, the machine may not detect the paper width.

2500 - Orange light blinking 11 times

Description:

Automatic print head alignment failed.

Resolution:

1. Press the [Resume/Cancel] button on the device to clear the error.
2. Perform the automatic print head alignment process. 
   For instructions on how to do this please select your product. Then view the available FAQ's or alternatively download a user manual if needed.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

2700

Description

This error occurred due to one of the following reasons -

• An error occurred while copying.
• The document is still in the ADF.
• An error occurred while scanning and the document is still in the ADF.

Resolution

1. When copying, press the [OK] button to dismiss the error, and try to copy again. 
2. If the document is still in the ADF, press the [OK] button to feed out the document. 
3. When scanning, press the [Stop] button to cancel, and then try scanning again. 

2800

Description

The document feeder cover is open.

Resolution

1. Close the document feeder cover and then press the [OK] button.

2801

Description 

The document is jammed in the ADF. 

Resolution 

NOTE - The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted. 

1. If you press the [Stop] button during scanning the document will stay where it is in the ADF and a message will appear on the LCD. Press the [OK] button and the machine will feed the document out of the ADF.
2. If the original gets jammed in the ADF press the [Stop] button to cancel printing.
3. Turn off the machine. 
4. Remove any pages other than the jammed page from the ADF, and then open the document feeder cover. 
   
    
5. Pull out the jammed document from the ADF. 
6. Close the document feeder cover and then turn on the machine.
7. If the document is jammed in the document output slot, close the document tray as shown in the figure below and pull out the document. 
   
     
   
   Note - The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low. In this case, reduce the number of document pages to approximately half of the loading capacity. If the document still jams, use the platen glass instead. 
   When rescanning the document after clearing the error, rescan it from the first page. 

2802

Description 

No document in the ADF. 

Resolution 

1. Press the [OK] button to resolve the error and then try again after loading the documents. 

2803

Description

The document is too long or is jammed in the ADF. 

Resolution

1. Press the [OK] button to dismiss the error. Then make sure that the document you are loading meets the machine's requirements before redoing the operation.
2. If the document is jammed in ADF, press the [Stop] button to cancel printing.
3. Turn off the machine.
4. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, and then open the document feeder cover. 
   
    
5. Pull out the jammed document from the ADF.  
   
    
6. Close the document feeder cover, and turn on the machine.
7. If the document is jammed in the document output slot, close the document tray as shown in the figure below and pull out the document. 
   
     
   
   NOTE - The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low. In this case, reduce the number of document pages to approximately half of the loading capacity. If the document still jams, use the platen glass instead. 
   When rescanning the document after clearing the error, rescan it from the first page. 

2900

Description 

Scanning the print head alignment sheet has failed. 

Resolution 

1. Press the [OK] button to dismiss the error. 
2. Make sure that the print head alignment sheet is set in the correct position and orientation on the platen glass. 
3. Make sure the platen glass and the print head alignment sheet are not dirty. 
4. Make sure the type and size of the loaded paper is suitable for Automatic Print Head Alignment. For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain paper.
5. Print the nozzle check pattern to check the status of the print head. 
6. If the error is not resolved, perform Manual Print Head Alignment. 

2901

Description 

Printing of the print head alignment pattern is complete and the machine is waiting for the scanning sheet. 

Resolution 

1. Load the print head alignment sheet on the platen glass. Place the sheet with the printed side facing down and align the mark  on the upper left corner of the sheet with the alignment mark  on the machine.  
   
    
2. Close the document cover gently and then press the machine's [Black] or [Colour] button. 
   The machine will start scanning the print head alignment sheet, and the print head position will be adjusted automatically.