ERROR CODE

** - 1000-1001-1002-1003-1007-1008-1200-1202-1203-1250-1300-1303-1304-1310-1311-

1312-1313-1401-1403-1405-1410-1411-1412-1413-1414-1485-1486-1487-1600-1660-

1680-1681-1682-1683-1684-1686-1687-1688-1700-1701-1702-1703-1704-1705-1710-

1711-1712-1713-1714-1715-1830*1-1841*2-1846*2-1856*1-1890

** - 2001-2002-2100-2101-2102-2103-2500-2700-2800-2801-2802-2803-2804-2900-2901

4100-4101-4102-4103

5010-5011-5012-5040-5100-5101-5110-5200-5400-5700-5B00-

5B01-5B02-5B03-5B04-5B05-5B10-5B11-5B12-5B13-5B14-5B15-5C00-5C20

6000-6001-6002-6010-6500-6502-6800-6801-6900-6901-6902-6910-

6911-6920-6921-6930-6931-6932-6933-6936-6937-6938-6939-

693A-6940-6941-6942-6943-6944-6945-6946-6A00-6A80-6A81-6A90-6B10-6B20-6C10

9000-9500

B200-B201

C000

P02-P03-P05-P06-P07-P08-P09-P10-P20-P22-P26-P27-P28-P29

_________________________________________________________

1000 - Orange light blinking 2 times

Description:

There is no paper in the rear paper tray at the back of the printer.

Resolution:

1. Insert paper into the rear tray.
2. Press the [Resume/Cancel] button on the device to continue.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. 

1001 - Orange light blinking 2 times

Description:

No CD/DVD Tray is inserted within the printer.

Resolution:

1. Open the paper output tray on the front of the device.
2. Place the CD/DVD (with the printable surface facing up) onto the CD/DVD tray 
   NOTE: Make sure that there is no dirt on the CD/DVD tray
3. Insert the CD/DVD tray within the inner cover, ensuring the tray is kept level. 
   
     
   The above picture shows the CD/DVD tray
4. Press the [Resume/Cancel] button on the device to continue.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1002 Orange light blinking 2 times

Description:

No CD or DVD is present on the CD/DVD tray.

Resolution:

1. Open the paper output tray on the front of the device.
2. Place the CD/DVD (with the printable surface facing up) onto the CD/DVD tray 
   NOTE: Make sure that there is no dirt on the CD/DVD tray
3. Insert the CD/DVD tray within the inner cover, ensuring the tray is kept level. 
   
     
   The above picture shows the CD/DVD tray
4. Press the [Resume/Cancel] button on the device to continue.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1003 - Orange light blinking 2 times

Description:

No paper in the cassette (paper tray).

Resolution:

1. Insert paper into the cassette (paper tray).
2. Press the [Resume/Cancel] button on the device to continue.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1007

Description:

This error occurred due to one of the following reasons -

• There is no paper in the cassette (upper).
• The paper source is incorrect.
• Paper is not loaded properly.

Resolution:

1. Load paper in the cassette (upper).
2. Load paper in the paper source suitable for the paper size. 
   The small size photo paper such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm), or Hagaki can be loaded in the cassette (upper). 
   
   NOTE - If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) and try to print on it, a paper jam will occur.
3. Align the paper guides with both edges of the paper when you load paper.
4. Press the [OK] button to dismiss the error.

1008

Description:

This error occurred due to one of the following reasons -

• There is no paper in the cassette (lower).
• The paper source is incorrect.
• Paper is not loaded properly.

Resolution

1. Load paper in the cassette (lower).
2. Load paper in the paper source suitable for the paper size. 
   The large size photo paper or plain paper such as A4, B5, A5, 8" x 10" (20 x 25 cm), Letter, or Legal, or envelope can be loaded in the cassette (lower).
3. Align the paper guides with both edges of the paper when you load paper.
4. Press the [OK] button to dismiss the error.

1200

Description

The ink cover is open.

Resolution

1. Close the ink cover and wait for a while. Do not close the ink tank cover while you are replacing an ink tank.

1202

Description

The paper output cover is open.

Resolution

1. Close the paper output cover.

1203

Description

The cover has been opened while printing is in progress.

Action

1. If paper is left inside the machine, remove the paper slowly with both hands and close the cover.
2. Press the machine's [Black] or [Colour] button to dismiss the error.
3. The machine will eject the blank paper and resume printing from the next piece of paper.
4. The machine will not reprint the page that was printing when the cover was opened. Try printing again.

NOTE - Do not open or close the cover while printing is in progress, as this can damage the machine.

1250 - Orange light blinking 3 times

Description:

The front door is closed.

Resolution:

1. Open the front door to allow prints to exit.

Note - This error is detected at the start of printing or during printing.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1300 - Orange light blinking 3 times

Description:

A paper jam has occurred during printing.

Resolution:

1. Locate and remove the jammed paper from the printer.
2. Press the [Resume/Cancel] button on the device to continue printing.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1303 - Orange light blinking 3 times

Description:

A paper jam has occurred in the rear tray.

Resolution:

1. Remove the jammed paper from the rear tray.
2. Press the [Resume/Cancel] button on the device to continue printing.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1304 - Orange light blinking 3 times

Description:

A paper jam has occurred in the under tray at the front of the machine.

Resolution:

1. Remove the jammed paper from the under tray.
2. Press the [Resume/Cancel] button on the device.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1310 - Orange light blinking 10 times

Description:

Double sided printing cannot be performed (paper size not supported).

Resolution:

1. The sizes of paper suitable for double sided printing are A4, Letter, A5 and 5"x7"
2. Load correct paper size and press the [Resume/Cancel] button.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1311

Description

The paper loaded in the cassette (upper) is jammed.

Resolution

Remove the jammed paper following the procedure below -

NOTE - The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

1. Press the [Stop] button to cancel any print jobs and turn off the machine.
2. Detach the rear cover.
3. Detach the transport unit cover.
4. Pull out the paper slowly. 
   NOTE -  Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray.
5. Attach the transport unit cover.
6. Attach the rear cover. 
   
   If you were not able to remove the paper in step 4 continue below:
7. Detach the lower and upper cassettes.
8. Pull out the paper slowly.
9. If the paper is not loaded properly in the cassette, remove the paper and then reload it after aligning the edges of the sheets. 
   NOTE – When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.

10. Attach the cassettes to the machine, and then press the [OK] button.

1312

Description

The paper loaded in the cassette (lower) is jammed.

Resolution

Remove the jammed paper following the procedure below -

NOTE - The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

1. Press the [Stop] button to cancel any print jobs and turn off the machine.
2. Detach the rear cover.
3. Pull out the paper slowly. 
   NOTE - Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray.
4. Attach the rear cover. 
   
   If you were not able to remove the paper in step 3 continue below:
5. Detach the lower and upper cassettes.
6. Pull out the paper slowly.
7. If the paper is not loaded properly in the cassette, remove the paper, and then reload it after aligning the edges of the sheets. 
   NOTE -  When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
8. Attach the cassettes to the machine, and then press the [OK] button.

1313

Description

The paper jammed as the machine pulled in the printed paper.

Resolution

Remove the jammed paper following the procedure below -

NOTE- If the printed paper piles up on the paper output slot, the machine may pull it in and the paper jams inside the machine. Remove the printed paper from the paper output tray before it amounts to 50 sheets.

The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

1. Press the [Stop] button to cancel any print jobs and turn off the machine.
2. Detach the rear cover.
3. Detach the transport unit cover.
4. Pull out the paper slowly. 
   NOTE - Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray.
5. Attach the transport unit cover.
6. Attach the rear cover. 
   
   If you were not able to remove the paper in step 4 continue below:
7. Detach the lower and upper cassettes.
8. Pull out the paper slowly.
9. If the paper is not loaded properly in the cassette, remove the paper, and then reload it after aligning the edges of the sheets. 
   NOTE - When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.

10. Attach the cassettes to the machine, and then press the [OK] button.

1401 - Orange light blinking 5 times

Description:

The print head is not installed or has not been properly installed.

Resolution:

Resolving this error requires the assistance of a Canon authorised service facility. Please use the link at the top of the page to locate your nearest facility.

1403 - Orange light blinking 5 times

Description:

A print head temperature sensor error has occurred.

Resolution:

Resolving this error requires the assistance of a Canon authorised service facility. Please use the link at the top of the page to locate your nearest facility.

1405 - Orange light blinking 5 times

Description:

Faulty data of the print head.

Resolution:

Resolving this error requires the assistance of a Canon authorised service facility. Please use the link at the top of the page to locate your nearest facility.

1410/1411/1412/1413/1414

Description

The ink tank cannot be recognised.

Resolution

1. Open the ink cover and replace the ink tank with the un-lit lamp.

1485

Description

Printing cannot be executed because the ink cartridge installed is not compatible with this machine.

Resolution

1. Install an appropriate ink cartridge. Please view the compatible ink cartridges for your machine using our PIXMA ink finder.

1486

Description

The FINE cartridge is not installed in the correct position.

Resolution

1. Make sure that each FINE cartridge is installed in the correct position.

1487 - Orange light blinking 7 times

Description:

More than one ink cartridge of the same colour is installed in the printer.

Resolution:

1. Lift the printer cover up. 
2. Locate the duplicate coloured ink cartridge (the colour is indicated on the label on the top of the cartridge). 
3. Remove and replace with the correct colour cartridge. 
4. Press the [Resume/Cancel] button on the device to continue printing.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1600 - Orange light blinking 4 times

Description:

The ink cartridge has run out.

Resolution:

1. Lift the printer cover up.
2. Identify the ink cartridge that has run out (the ink cartridge flashes quickly at around 1-second intervals).
3. Replace the applicable ink cartridge and close the cover.
4. Press the [Resume/Cancel] button on the device to continue printing.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1660 - Orange light blinking 4 times

Description:

The ink cartridge has not been installed correctly.

Resolution:

1. Lift the printer cover up.
2. Check that the red lights on the ink cartridges are all turned on.
3. If no red light is activated on a particular cartridge, check that the cartridge is securely positioned and adjust if necessary.
4. Also make sure that the orange protective cap has been removed from the bottom of the ink cartridge.
5. Press the [Resume/Cancel] button on the device to continue printing.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1680 - Orange light blinking 7 times

Description:

The ink cartridge is installed in the wrong position (example – green cartridge installed in yellow slot).

Resolution:

1. Lift the printer cover up.
2. Check that all ink cartridges are in the correct slots. 
   Remove and install the ink cartridges into their correct positions if necessary.
3. Press the [Resume/Cancel] button on the device to continue printing.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1681

Description

More than one ink tank of the same colour is installed. The lamp on the ink tank will flash.

Action

1. Confirm that the ink tanks are installed in the appropriate positions.

1682 - Orange light blinking 15 times

Description:

The ink cartridge is not recognised.

Resolution:

1. Lift the printer cover up.
2. Ensure a Canon ink cartridge is inserted and replace any non Canon cartridges if necessary.
3. Press the [Resume/Cancel] button on the device to continue printing.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1683 - Orange light blinking 13 times

Description:

The remaining ink amount is unknown.

Resolution:

1. An ink cartridge that was once empty is installed in the printer.
2. Replace the applicable ink cartridge with a new one. 
   NOTE: Printing with a once empty ink tank can damage the printer.
3. If ink cartridge has been replaced, press the [Resume/Cancel] button on the device to continue printing.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1684 - Orange light blinking 14 times

Description:

Ink cartridge is not supported (an ink tank that is sold in a different region from where the printer was purchased).

Resolution:

1. Lift the printer cover up.
2. Locate cartridge with no red light and replace with supported cartridge.
3. Press the [Resume/Cancel] button on the device to continue printing.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1686

Description

The ink may have run out.

Resolution

1. Replace the empty ink cartridges. 
   Canon recommends using new genuine Canon cartridges in order to obtain optimum qualities. 
   Please view the compatible ink cartridges for your machine using our PIXMA ink finder. 
   
   NOTE -  Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.

1687

Description

The FINE cartridge is not installed properly.

Resolution

1. Retract the output tray extension and the paper output tray, open the cover, and then remove the FINE cartridges.
2. Then re-install the FINE cartridges, push the FINE cartridge until it clicks into place. 
3. Close the cover. 

1688

Description

The ink has run out.

Resolution

1. Replace the ink cartridge and close the paper output cover. 
   Canon recommends using new genuine Canon cartridges in order to obtain optimum qualities. 
   Please view the compatible ink cartridges for your machine using our PIXMA ink finder. 
   
   NOTE -  Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.

1700/1701 - Orange light blinking 8 times

Description:

The waste ink absorber is almost full.

Definition:

The Ink absorber absorbs the ink used when cleaning is executed. In order to maintain the best printing, the ink used when cleaning is absorbed into the ink absorber inside the printer.

Resolution:

1. Resolving this error requires the assistance of a Canon authorised service facility. Please use the link at the top of the page to locate your nearest facility.

1702/1703/1704/1705/1710/1711/1712/1713/1714/1715

Description

The ink absorber is almost full.

Resolution

1. Press the machine's [OK] button to continue printing.

1890

Description

The protective material for the FINE cartridge holder or tape may remain attached to the holder.

Resolution

1. Open the paper output cover, and confirm if there is any protective material or tape still attached to the FINE cartridge holder.
2. Remove any protective material or tape, and then close the paper output cover.

1830 *1 - Orange light blinking 6 times

Description:

A print time-out has occurred in the CD/DVD print operation.

Resolution:

1. Press the [Resume/Cancel] button on the device to clear the error and to retry the print process.
2. Check that the CD/DVD is inserted correctly in the CD/DVD tray.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1841 *2/1846 *2 Orange light blinking 6 times

Description:

The inner cover is open.

Resolution:

1. Close the inner cover. 
   
     
   The above picture shows the inner cover.
2. Press the [Resume/Cancel] button on the device to continue printing.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

1856 *1 - Orange light blinking 6 times

Description:

There is an error with the inner cover.

Resolution:

1. Open the Inner Cover. 
   
   
   The above picture shows the inner cover.
2. Close the inner cover.
3. Press the [Resume/Cancel] button on the device to continue printing.

If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.

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